PROCESSING TIMES

1.  All in-stock items are typically shipped within 2 business days.  Most orders ship the same day, or the next business day (Monday-Friday).

2.  If we run into an issue with your order (e.g., we notice an issue with the address entered during checkout, etc.), we will reach out to you via email.  Your order will typically ship within 1 business day after we receive a response and the issue is resolved.

3.  Custom orders will have extended processing times based on the specific job.  We will provide the length of time needed to complete your order before the custom listing is made.

4. We have a daily USPS pickup.  Once you receive the shipping notification, that means your order is packaged, labeled, and will head out with the very next pickup.  If your shipment is prepared after the postal service pickup the day, it will be go out the next day.

5.  If you have not received a shipping notification within 2 business days, please check your spam folder before reaching out.  Those messages are system generated, so they can often get routed there.

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LOST SHIPMENTS

1.  If your order seems lost in transit (tracking stops updating for 7 days or more), please reach out to us via email at georgiagirlstitches@gmail.com.  We will work with the carrier to try to locate the package. 

2.  If it has been less than 14 days since the package shipped, we will submit a missing mail search, which should get the package moving along again if it can be located.

3.  For packages that have not been delivered 14 days after the ship date, we will submit a claim with the carrier (see "Shipment Insurance" below).  Once the claim has been approved, we will either reship the order to you, or issue a refund if the products are no longer available.

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DAMAGED SHIPMENTS

1.  If your package is damaged by the carrier, we will file a claim.

2.  You will  be required to provide photo evidence and/or other non-personal information that is required by the carrier for all claims.

3.  Any information requested, must be received within 2 business days.

4.  You must allow sufficient time for the claims process to be completed before the order will be replaced or refunded.

5.  Any updates regarding your claim will be sent via email (please check your spam folder).  If you haven't received any updates within 5 days, please email us at georgiagirlstitches.com.

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SHIPMENT INSURANCE (for lost and/or damaged packages)

1.  If your package is lost by the shipping carrier, we will file a claim.

2.  If your package is damaged, you will  be required to provide photo evidence and/or other non-personal information before a claim can be filed.  You 

2.  Please note, there is typically a specific timeframe for filing claims (i.e. for USPS Ground Advantage AND Priority Mail, you must wait 14 days before filing a claim to allow time for delivery, but claims must also be filed BEFORE 60 days.) If you miss the designated window of time, your claim will likely be denied by the carrier.

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INCORRECT SHIPPING ADDRESS ENTERED

1.  Our shipping labels are created using the shipping address entered by the customer during checkout.  We are not responsible for errors/omissions in the shipping address.  PLEASE DOUBLE CHECK YOUR ADDRESS before submitting your order.

2.  If the order ships, but the USPS determines the address is invalid and the package is undeliverable, the USPS will likely return the package to us.  

3.  After we receive the returned package, we will reach out to you to see how you would like to process:

     -Refund the order (less the shipping cost)

     -Reship the package (see below)

3.  Since the package is being returned due to an incorrect address being entered during checkout (e.g., apartment/suite # omitted, incorrect street address, former address used after moving, etc.), the original label will be deemed "used" by the USPS and a new label will need to be purchased before the order is reshipped.  The customer is responsible for the additional shipping cost.

4.  If the customer does not agree to pay to have the package reshipped, we will return the items to stock and issue a refund for the products only (the original shipping will NOT be refunded since the shipping label was purchased and used).

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Domestic Shipments (48 Contiguous States)

*All orders ship from Douglasville, Georgia, USA

1.  We ship domestic packages via the US Postal Service and UPS.

2.  Currently, we offer flat rate shipping for shipments to the 48 contiguous states:

     -Ground Transit (USPS Ground Advantage or similar) - $8.95

     -Priority Mail or UPS 3 Day - $16.95

3.  Shipping Services:  USPS Ground Advantage, USPS Priority, UPS Ground, UPS Ground Select, UPS 3-Day, and other and similar services. We will decide which carrier and service when the package is shipped.

4. Shipping Speed for USPS Ground Advantage:  Average 2-7 business days.  USPS does not guarantee shipping speeds.  Please note, it could take longer.

5. Shipping Speed for USPS Priority and/or UPS 3 Day: Average 1-5 business days.  USPS does not guarantee shipping speeds for Priority Mail packages, so it could take longer.

6.  If you purchased Priority Mail shipping and the estimated delivery date is longer than 3 days, we might use UPS 3-Day instead.  This is done so you can receive the package as quickly as possible.

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Shipments to Alaska, Hawaii and US Territories

*All orders ship from Douglasville, Georgia, USA

1.  We ship via the US Postal Service and UPS (we will decide which carrier when the package is shipped).

2.  Currently, we offer shipping to Alaska, Hawaii, and US territories based on weight:

•  Ground Advantage to Alaska, Hawaii, and US Territories (see chart below):​​​​​

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•  Priority Mail to Alaska, Hawaii, and US Territories (see chart below):

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​​3.  Shipping Services:  USPS Ground Advantage and USPS Priority (see #6 below).

4. Shipping Speed for USPS Ground Advantage:  Average 10-18 business days.  USPS does not guarantee shipping speeds. 

5. Shipping Speed for USPS Priority and/or UPS 3 Day: Average 5 business days, but please keep in mind the USPS does not guarantee shipping speeds for Priority Mail packages.  It could take longer.

6.  If you purchase USPS Priority Mail shipping and the estimated delivery date is 5 days or longer, we might use UPS or FedEx instead.  This is done so you can receive the package as quickly as possible.

 

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INTERNATIONAL SHIPMENTS

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*Due to changes related to custom fees & tariffs, we are currently only shipping to the United States.

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CUSTOMS/IMPORT FEES (DUTIES/TAXES)

1. Import duties/fees/taxes may apply to international shipments.

2. The recipient is responsible for all customs related fees.

3.  Customs fees are NOT included in the shipping costs.

4.  If the destination country imposes customs fees, the carrier will reach out to the recipient for payment prior to delivery.

5.  We have no way of knowing what these fees might be.  Please visit the customs website for your region to get more information prior to completing your order.

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INTERNATIONAL SHIPPING CARRIERS & RATES

1.  We offer worldwide shipping via USPS, DHL, and UPS.

2.  If the actual shipping costs are less than what is paid at checkout, we will refund any overages.

3.  The shipping cost are calculated at checkout and will vary based on the size, weight, and value of each individual package.

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USPS First Class Package International

- Available for packages with values less than $400 USD.

-Weight must be less than 4 lbs.

-Rates increase based on package weight and dimensions.

-Delivery speed:  USPS does not guarantee delivery speeds, but packages can take between 7-28 days for delivery, depending on the destination.

-With this shipping service, there is an option to prepay customs fees (duties/taxes).  Please contact us if you would like to add prepaid customs fees to your order.

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USPS Priority Mail International

-Same as above, but for packages that weigh 4 lbs. or more.

 -Customs fees (import duties/fees/taxes) may apply.  These are not included in the shipping costs.  The recipient is responsible for all customs related fees.

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UPS Standard

-Shipping timeframe provided at checkout.

-Rates vary based on weight and destination.

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DHL Worldwide

-Rates vary based on weight, size, and value of package.

-Transit Time to Europe and Canada:  4-8 business days

-Transit Time to Rest of World:  8-14 business days

-Customs Clearance:  DDU (Delivery Duty Unpaid) and taxes paid upon delivery (DHL will reach out to recipient for payment).

-Shipment insured for up to $100

-Maximum Weight:  66 lbs. Max to Canada / 44 lbs. max to Rest of World